Design Policies
- Quotes
- Deposit & final payment
- Design fee
- Proofs
- Order cancellation
- Turnaround time
- Rush orders
- Submitting photos & artwork
- Purchasing custom designs
- Shipping & drop shipping
- Extra envelopes
Quotes
After your initial consultation, you will receive a completed quote within 3 to 5 business days. Quotes are subject to approval prior to the proofing process.
We create your quote based on the information you provide during your consultation. Please remember that quotes are estimates only, and do not include tax, shipping charges or additional items like postage. Any changes to the design, quantity or layout will affect the final price.
Deposit & final payment
At the time of your order, we collect a 50% non-refundable deposit. The final balance is due at the time of order completion or pickup.
Design fee
Amy Zaroff Events + Design charges a fee for all in-house design orders. The design fee is quoted at the beginning of the job based on complexity and estimated design time. Any changes to the design, layout or extensive proofing may affect the timeline and final price. Additional design time will be approved by the client before we proceed.
Proofs
Once we receive your initial deposit, we send your order into the proofing stage. Your first proof takes roughly 3 to 6 business days to complete. Check with your sales associate for your estimated proof turnaround time.
We make every effort to ensure accuracy. However, final proofing is the customers’ responsibility and we recommend that you proof it carefully. Pay particular attention to dates, addresses and the spelling of names.
Once a job is approved, we must have signed approvals with the text shown exactly as it will appear in the finished piece(s). Once you approve a proof, you agree that all text will be printed exactly as it appears on the signed proof. From this point, we aren’t responsible for any typos or misspellings. Any further changes to the text or design will result in an additional cost and may delay your order.
Order cancellation
If you cancel your order after paying your deposit, your nonrefundable deposit will be forfeited.
Turnaround time
How long will it take to create and print your invitations? After you give us the green light on the final proof, your wait will be from 1 to 6 weeks. The exact timing depends on the print method you choose, and doesn’t include shipping time. For a more precise estimate, talk to your sales associate.
Rush orders
Need it in a hurry? Rush orders may be available, depending on the print method you select. Rush fees will be charged — generally 50% of the total cost of your order.
Submitting photos & artwork
Want to include a personal piece of art, photo or logo in your design? No problem. We simply request that the art you provide be crisp line art, or a high-quality photograph. There is a $50 service fee for submitting artwork. If you’re sending us an electronic file, make sure the format is AI, EPS or high-quality PDF. If you’re submitting fonts, be sure they’re embedded. When sending us a photo, a 300 dpi file or higher is acceptable.
If we need to alter the design or match a font to your artwork, we charge a design fee of $25/hour.
We want your invitations to look their best. For this reason, we can’t accept artwork that’s wrinkled, folded or damaged in any way, or sent by fax. And for legal reasons, we can’t use photos or artwork that’s been published in books, magazines, or is otherwise copyright-protected. If you provide a release from your photographer, we’ll be happy to use the photos.
Purchasing custom designs
Want to use the custom designs we created on additional accessories for your event? Purchase the rights for $300, and you’re free to print your design on T-shirts, gift bags, coffee mugs — whatever you like!
When you purchase the rights, we’ll give you a CD with your design in both color and black and white, formatted in EPS, PDF and JPEG. If you think you might want to purchase the rights to your design, let your sales associate and designer know as soon as possible, as some designs may have use limitations.
Shipping & drop shipping
Orders processed outside of our studio are ground-shipped unless otherwise noted. We add all shipping costs to your final bill, payable at the time of order completion or pickup. When available, you can choose expedited shipping at an additional cost.
Fees for shipping options vary based on weight, and we may not be able to calculate costs until the order is ready to ship. At your request, we will do our best to accurately estimate final shipping costs. If you would like to ship to another location than our studio, a drop shipping fee will apply.
Extra envelopes
It’s always a good idea to order some extra envelopes. A good rule of thumb: For every 100 cards or invitations, order 10 additional envelopes.
Questions? Please contact us.
Ready to talk invitations? Set up a free consultation.